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If you've got a train service query, send a tweet to our customer service Twitter Facebook page or WhatsApp number.

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Join us on Facebook ( TPExpress Trains) and Twitter ( for the latest special offers, news and what's on in the North and Scotland. We're on WhatsApp! You can pop us a message on 07812 223 336 and we'll be happy to help. There are a range of ways to get in touch. We love hearing about your experiences with our staff, at our stations and on board our trains. If you have any other questions, look through our FAQs. Steps on how to make a refund can be found here. For more information on how to submit a Delay Repay claim, please click here.

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